Terms and Conditions

Therapist Details

Name: Stephanie Newton

Email: info@diamondwellbeing.co.uk

Address: Brighter Spaces, 7 Hawthorn Lane, Wilmslow, Cheshire, SK9 1AA

Session Duration

Sessions range between one and three hours.

Clients must respect the time allocated to each session and understand that these sessions must finish on time, unless otherwise discussed.  If your session goes over the allocated time, this may be charged.

Session Payment

Payments are always made upfront and non-refundable. There is a 7 day cooling off period to request a refund from the date of purchase, unless the therapy sessions commence within this time.

Cancellations

48 hours notice is required to cancel your therapy session without incurring a charge. If less than 48 hours notice is provided, you will be charged to cover the incurred costs [£35].

If a health or insurance company is paying for your treatment, they may make you liable for the charge. Your treatment sessions could be suspended dependant on their policy.

Confidentiality

Your therapy and personal information are kept securely.

Information but not names will be shared with my supervisor who is also accredited and who regularly reviews my practice.

Confidentiality will be broken if I have concerns that you or anyone else is at risk. If this occurs it will be discussed in the session and recommendations will be discussed and documented in your notes.

Therapy Agreement 2.0

Information I collect about you and how I use it

Upon starting therapy, basic personal information will be collected for contact and identification reasons. Notes will be taken during sessions. These will include personal and sensitive details about your life. The assessment and notes are used solely for the delivery of a therapy service to you.

How long we keep your information for - data retention

Your information is kept for the time necessary to provide the therapy service requested, however outside of this I will hold your details and session notes for a period of 7 years following the end of treatment to comply with legal obligations that are placed upon me by my insurers. After this date, all data will be securely deleted and any paper notes will be shredded.